Contact Us
Ready to make the sustainable choice? Reach out for a free quote, schedule a pickup, or ask us anything about IBC totes. Our team typically responds within 24 hours.
Our Location
IBC Totes USA
4907 Speedway Dr
Fort Wayne, IN 46825
United States of America
Email Us
Send us an email anytime. We aim to respond to all inquiries within one business day.
info@ibctotesusa.comFor quotes, orders, and general inquiries
Business Hours
Eastern Time (ET) • Holidays may vary
Serving All 50 States
Based in Fort Wayne, Indiana, we provide IBC tote services to businesses across the entire United States. Whether you're on the East Coast, West Coast, or anywhere in between, we can deliver, pick up, and service your IBC containers.
Northeast
CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT
Southeast
AL, AR, FL, GA, KY, LA, MS, NC, SC, TN, VA, WV
Midwest
IA, IL, IN, KS, MI, MN, MO, ND, NE, OH, SD, WI
West
AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY
Need IBC totes delivered to your area? Email us for a shipping quote.
What to Expect
Submit Inquiry
Fill out the form above or email us with your IBC tote needs. Include quantity, type, and delivery location.
Receive Quote
Our team reviews your request and sends a detailed quote within 24 hours, including delivery costs.
Confirm Order
Review the quote, ask questions, and confirm. We handle all logistics from our Fort Wayne facility.
Delivery
Your IBC totes are inspected, prepared, and delivered to your location on the agreed schedule.
Getting Here
Our Fort Wayne facility is conveniently located near major highway intersections, making us easily accessible from anywhere in the Midwest and beyond.
Driving Directions
From I-69 (North or South)
Take Exit 311A for Coldwater Road heading south. Continue on Coldwater Road for approximately 2.5 miles. Turn right (west) onto West Washington Center Road. After 0.8 miles, turn left (south) onto Speedway Drive. Our facility is located at 4907 Speedway Dr on the right side. Total time from highway: approximately 8 minutes.
From I-469 (East Loop)
Take Exit 21 to merge onto I-69 South. Then follow the I-69 directions above via Exit 311A. Total time from I-469 junction: approximately 15 minutes.
From US-30 (West)
Take US-30 East into Fort Wayne. Merge onto I-69 North via the ramp. Take Exit 311A for Coldwater Road and follow the standard I-69 directions above. Total time from the US-30/I-69 interchange: approximately 12 minutes.
From Fort Wayne International Airport (FWA)
Exit the airport heading north on Airport Expressway. Merge onto I-69 North. Take Exit 311A for Coldwater Road and follow directions above. Total driving time: approximately 20 minutes.
Parking & Arrival
Visitor Parking
Free visitor parking is available directly in front of our office entrance. Pull into the main lot and look for the spaces marked “Visitor Parking” near the front entrance.
Truck & Trailer Access
Customers picking up or delivering IBC totes by truck should proceed to the rear of the building via the access road on the east side. Our loading dock accommodates standard 53-foot trailers and has ample room for turnaround. Flatbed loading is performed in the rear yard area.
Will-Call Pickups
If you are picking up a pre-ordered tote in a personal vehicle, truck, or trailer, please check in at the front office first. Our team will guide you to the appropriate loading area and assist with loading using our forklift equipment.
Nearby Amenities
Our Speedway Drive location is within minutes of restaurants, hotels, and fuel stations along Coldwater Road and Washington Center Road. For out-of-town visitors, multiple hotel options are available within a 10-minute drive, including properties near the Coldwater Road/I-69 interchange.
Fort Wayne is the second-largest city in Indiana, offering a range of dining, entertainment, and accommodation options. If you are visiting from out of state, our team is happy to provide local restaurant and hotel recommendations.
Visitor Guidelines
Whether you are visiting for a facility tour, picking up an order, or meeting with our sales team, these guidelines will help ensure a safe and productive visit.
Safety Requirements
All visitors entering the warehouse or processing areas must wear closed-toe shoes. Safety glasses, hard hats, and high-visibility vests are provided at the front office for anyone entering the work floor. Open-toed shoes, sandals, and high heels are not permitted in production areas. Children under 16 must be accompanied by an adult at all times.
Check-In Process
Please check in at the front office reception desk upon arrival. All visitors are asked to sign our visitor log and acknowledge our safety briefing. Scheduled appointments will be met by your contact person within 5 minutes of check-in. Walk-in visitors are welcome during business hours for general inquiries and product inspection.
Photography Policy
We welcome photography for personal and editorial purposes. Visitors interested in photographing our facility for commercial, promotional, or media purposes should request permission in advance through our contact form. We are happy to accommodate media requests and provide guided access to the most photogenic areas of our operation.
Product Inspection
Customers are welcome to visit our facility to personally inspect IBC totes before purchasing. We recommend scheduling an appointment so that we can have your requested products staged and ready for review. Our staff will walk you through the inventory and help you select containers that meet your specifications.
Meeting Rooms
We have a conference room available for meetings with our sales and technical staff. If you would like to schedule an in-person meeting to discuss a large order, fleet program, or custom solution, please mention this when booking your appointment. Remote meetings via video conferencing are also available.
Accessibility
Our front office and showroom areas are wheelchair accessible with a ground-level entrance and accessible restroom. The warehouse floor is accessible but may require assistance due to industrial surfaces. Please contact us in advance if you have specific accessibility needs and we will ensure appropriate accommodations.
Types of Inquiries We Handle
From quick pricing questions to complex fleet management discussions, our team is equipped to handle every type of business inquiry related to IBC containers.
Product Quotes
Request pricing for used, reconditioned, or new IBC totes in any quantity. Include your desired quantity, product type, delivery location, and timeline for the fastest response. Most quotes are returned within 4-8 business hours.
Bulk & Fleet Orders
Inquiries about volume pricing, recurring delivery programs, fleet management, container rotation, and dedicated account services. Our bulk sales team handles orders of 20+ units and can develop custom pricing proposals for ongoing supply needs.
Selling Your Totes
If you have surplus or used IBC totes you would like to sell, send us the quantity, condition, previous contents, and your location. We provide purchase offers with free pickup logistics for loads of 10 or more containers within our standard service area.
Technical Questions
Questions about chemical compatibility, sizing specifications, valve configurations, food-grade requirements, DOT ratings, or proper container handling. Our technical team provides expert guidance to help you select the right container for your specific application.
Custom Solutions
Need modified fittings, heating blankets, custom labels, special valve configurations, or containers adapted for unique applications? Our custom solutions team works with you to design and deliver IBC totes configured exactly to your requirements.
Warranty & Support
Warranty claims, product concerns, damage reports, or quality feedback. Our support team prioritizes warranty inquiries and aims to resolve issues as quickly as possible. Please include your order number and photos when applicable.
Our Communication Commitment
We understand that your business depends on timely, accurate information. We commit to acknowledging every inquiry within 4 business hours and providing a substantive response within the timeframes listed above. If we need more time to research a complex question, we will let you know when to expect a full answer. No inquiry goes unanswered.
Preferred Communication Methods
We want to make it as easy as possible for you to reach us through whichever channel works best for your business. Here is how to get the fastest response for each type of inquiry.
Online Contact Form
Best for: Detailed quotes, bulk order inquiries, technical questions
Our online form captures all the information we need to provide an accurate quote or answer. It routes your inquiry directly to the right team member, eliminating handoff delays. This is consistently our fastest channel for receiving complete, actionable responses.
Email (info@ibctotesusa.com)
Best for: Documentation requests, follow-up questions, sending photos
Email is ideal for sending photos of containers you want to sell, sharing technical specifications, or following up on existing conversations. All emails are monitored during business hours with responses typically within 4-8 hours.
In-Person Visits
Best for: Product inspection, large order discussions, facility tours
Nothing replaces seeing our inventory and facility in person. Walk-ins are welcome during business hours for general inquiries. For meetings and tours, we recommend scheduling an appointment so we can prepare for your visit.
International Inquiries
While IBC Totes USA primarily serves the domestic United States market, we regularly receive inquiries from international businesses, exporters, and multinational companies with US operations. Here is how we handle international requests.
US-Based Operations
If your company is based outside the US but has operations, warehouses, or distribution centers within the United States, we can deliver to any domestic address. Standard pricing and terms apply.
Export Orders
We can prepare orders for export, including palletizing containers to port specifications and providing export documentation. Customers arrange their own international freight forwarding. We can deliver to any US port or freight consolidation facility.
Canadian & Mexican Inquiries
For customers in Canada and Mexico, we deliver to US border points or work with cross-border logistics providers. We ensure all containers meet applicable US export and destination country import requirements.
International Standards
Our containers meet UN performance standards (UN 31HA1/Y) which are internationally recognized for hazardous material transport. For food-grade applications, FDA 21 CFR compliance provides a recognized standard accepted in many international markets. Visit our certifications page for more details.
Currency & Payment: All transactions are denominated in US Dollars (USD). We accept wire transfers for international orders. Letters of credit can be accommodated for orders exceeding $10,000 USD.